Learn the impact the financial experience is having on consumers. 

As the rise in patient-pay continues, it has become more important than ever for hospitals to understand the impact that the financial experience has on consumers.

The impact of consumerism on healthcare

To help providers gain a better understanding of this impact, Connance surveyed 500 consumers about their last hospital encounter and their interaction with the hospital billing office. 

Key findings include: 

  • Negative interactions are impacting patient payments.
  • More than 50% of patients are selecting providers based more closely on out-of-pocket expenses.
  • 53% of patients trust insurance companies more than any other constituent to provide the correct estimate of payment.

Download the white paper to see the full results of the 2018 Consumer Impact Survey and learn how consumers view the business office interactions and its effect on satisfaction.